Integrate with ServiceNow

Introduction

The integration with ServiceNow allows you to configure email notifications that you can receive daily or any time there is a change to a Best Practice Check or alert.

To learn how to configure your integration with ServiceNow, review the procedure.


Procedure

  1. From the left navigation bar, choose Account Settings > Integrations > Configurations.



  2. The Integration Configurations page opens.

  3. From the drop-down menu, select ServiceNow.
  4. Type the name of the ServiceNow account.
  5. Click Create.
  6. A message indicates that your integration was created successfully.

  7. Click OK.
  8. The page displays the new integration.

  9. Click (green plus sign) to review the details.
  10. The page categorizes integrations by third-party vendor and then lists each account for that integration.

  11. Under the Account section, copy and paste the following information for your ServiceNow account:
  12. Parameter Description
    Name Name of the integration
    Instance Your company’s ServiceNow instance

    Corresponds to sub-domain in the URL

    EX: subdomain.service-now.com

    ClientId Unique ID that the application uses when requesting an access token
    ClientSecret Secret string shared by the application and the instance to authorize communication
    Username Username in ServiceNow
    Password Password in ServiceNow
    Assignment Group/sys_id (optional) A pool of agents or vendors from which you can choose one to complete a work order task.

    To use an assignment group, you must get the sys_id from ServiceNow.

    How do I get the sys_id from ServiceNow?

     

    1. Navigate to the group record and right-click the header.
    2. From the fly-out menu, select  Copy sys_id to copy it to the clipboard.
  13. Click Save.
  14. Click Send Test.
  15. If the test fails, make sure that:

    • the information in the fields, including ClientSecret and Password fields, is correct
    • OAuth is enabled
    • Refresh tokens are not low

  16. To learn about other configuration options and to turn on alerts, review the topic, Integration Configuration – Understanding Other Options.

See Also:
Integration Configuration – Understanding Other Options
Integration Configurations
Integrate with Slack
Integrate with PagerDuty
Integrate with Amazon SNS
Integrate with Syslog
Best Practice Report
Configure Best Practice Check Notification