The integration with ServiceNow allows you to configure email notifications that you can receive daily or any time there is a change to a Best Practice Check.
To learn how to configure your integration with ServiceNow, review the procedure.
- From the left navigation bar, choose Account Settings > Integrations > Configurations.
- From the drop-down menu, select ServiceNow.
- Type the name of the third-party account.
- Click Create.
- Click OK.
The page displays the new integration.
- Click (green plus sign) to review the details.
The page categorizes integrations by third-party vendor and then lists each account for that integration.
In this example, since there were no previous integrations, Account 1, is the only listed account.
- Under the Account section, copy and paste the following information for your ServiceNow account:
Parameter Description Name Name of the integration Instance Your company’s ServiceNow instance
Corresponds to sub-domain in the URL
ClientId Unique ID that the application uses when requesting an access token ClientSecret Secret string shared by the application and the instance to authorize communication Username Username in ServiceNow Password Password in ServiceNow Assignment Group/sys_id (optional) A pool of agents or vendors from which you can choose one to complete a work order task.
To use an assignment group, you must get the sys_id from ServiceNow.How do I get the sys_id from ServiceNow?
- Click Save.
- Click Send Test.
A message indicates that your integration was created successfully.
Best Practice Report
Configure Best Practice Check Notification
Integrate with Slack